Shipping Policy
Shipping Policy
Important information about the delivery of your orders at Olívia Medalhões.
Delivery Areas
We deliver throughout mainland Portugal and the islands.
Delivery Times
Delivery times vary by location:
- Mainland Portugal: 2-7 business days
- Madeira: 3-7 business days
- Azores: 3-7 business days
Shipping Costs
Costs are automatically calculated at checkout based on:
- Delivery destination
- Product weight and dimensions
- Chosen shipping method
Free Shipping
We offer free shipping for:
- Orders over €49.99 (Mainland Portugal)
- Orders over €49.99 (Islands)
Order Processing
All orders are processed within:
- 1-2 business days for in-stock products
Tracking
You will receive a tracking code by email once your order has been dispatched.
Delivery Responsibility (Correios/CTT)
We ship all orders through external transport services (Correios/CTT). We are not responsible for delays, losses, returns due to incorrect addresses, or any operational errors made by the carrier, provided that the shipment was made according to the data provided by the customer.
We provide support with information and guidance, but the ultimate responsibility for transport lies with the postal service, and it is the customer's responsibility to contact Correios/CTT directly to resolve any issues related to the delivery process.
Delivery Address
Please ensure your address is correct. We are not responsible for deliveries to incorrect addresses provided by the customer.
Contact
Questions about shipping: contato@oliviamedalhoes.com